Aleks: Stepwise, what is your experience and approach to change management at your institution? Like, how do we deploy these things? Because you already did that for the glass-based digital pathology, and let’s say this is gonna be the next step.
What was your approach before? Would you change it? How do you navigate change management for new technologies in an organization?
Sarah: Great question.
Change management is always difficult because people don’t like change. Most of us really don’t like change, so …
Aleks: Yeah, you have to learn so much, put so much effort.
Finally, you’re comfortable, and they tell you to change.
Yeah. I think it’s also scary and I think particularly, in a world where, many people feel like they, they don’t have a lot of control over other things in their environment. Once you start making changes to their work environment, which is an area where they do feel they have a lot of control, that can be even scarier.
So I think, one of the things that’s really key is to find other early adopters [00:10:00] within your organization. Or people who are at least willing to consider it. And because once you get those people on board, if they’re excited, if they see positive changes, they start talking to their colleagues.
And then naturally other people will approach you and say, Hey, can we try it in my subspecialty area? And then once you get that momentum going. Then it’s unstoppable. But yeah, it’s never a good idea to tell people they’re gonna have to do something that doesn’t go over well.
Aleks: Is there a point where you, like you have those that lag behind and don’t want to change and you wait for this push when it’s mandated?
Sarah: Sure.
Aleks: In the change cycle?
Sarah: Yeah. Sometimes you do get to that point where you just have to tell people that we’re moving to this. But. The it’s better to try to make people, or not make people, it’s better for people to naturally come to that decision themselves. It’s also important to understand what the concerns and pain points are, because sometimes there are legitimate concerns that, I may not recognize because I’m not a subspecialist in that area.
And there are sometimes small tweaks that can be made in order to [00:11:00] adapt to those concerns. So…
Aleks: Definitely it’s a good point, because and I’m a veterinary pathologist, so I do not. And not even a diagnostic one. I work for drug development. So my workflow is not a diagnostic workflow, it’s a study-based, cohort-based workflow.
So I don’t work with cases, I work with groups of animals.
Sarah: Yeah. And to your point, when digital pathology took off, it took off first in the diagnostic and clinical space, and then the vendors would come to the pharma industry and would suggest these solutions. For Toxicologic pathologists and very few understood the differences between workflows even now.
And there are like a handful of companies that decided to go and support these pathologists. Only a few understood the workflows, so that’s a super important point.
Sarah: Yeah. We have [00:12:00] at UCLA we’ve developed with in-house, a software platform for the tumor board. That we use with digital slides.
And my service, the bone and Soft tissue service, was one of the early adopters. And in the course of talking with some other services, I’ve realized that some of those services just can’t adopt this technology as easily because of the way that their clinicians submit cases to tumor board or the types of information that’s needed from the pathologist to the tumor board.
That’s an all, another example of a system that to me, worked so beautifully
Aleks: Exactly.
Sarah: And made my workflow faster and more efficient. And another surface would actually be worse.
Aleks: And I always say about digital pathology, that this is a multidisciplinary field. And then I take like pathologists on one part of the field. But then what we are talking about, there are subspecialties, sub-workflows. Yes. Within pathology that will influence the excitement about the technology, the adoption that. People from outside of the pathology group. So other [00:13:00] stakeholders would be IT software development, I don’t know who else is there.
The image analysis, AI teams, right? Multidisciplinary teams of different backgrounds. And then we are this pathology group, but then within the group, it’s not homogeneous. So, figuring out the little tweaks, how to make it work. It’s the same thing showing a slide, but showing it to a toxicologic pathologist is totally different than showing it to a diagnostic pathologist.
Yeah. And then depending on specialty, you also need different hardware capabilities. So something I did not think about until I heard about it was so that first I was surprised, oh, why does it the first time I talked to a guest who was doing this transition. And he said, “Oh, first this specialty went and then that specialty, but this specialty.
And he was, that was gin to urinary or kidney pathologist. I’m like, why? Oh, because they need to do the polarization and we don’t have a tube for polarizing.
Sarah: Yeah. [00:14:00]
Aleks: I’m like, of course. Yeah. So I don’t do it in a routinely, so I didn’t think about it. And now there are scanners that do that as well.
Sarah: Yeah.
Aleks: But that’s like a little thing. That, like this one thing that is different that this specialty is doing from everybody else that basically excludes them from being adopters of the technology. So yeah, a lot of analysis of different workflows.
Sarah: Yeah. I also think that a lot of pathologists are scared that this is gonna replace them.
Digital pathology and AI really place them. And I’ve been around pathology long enough to have seen multiple different innovations that were thought to. They were gonna replace pathologists and we’ve not been replaced yet. So when I was first starting my training, it was immunohistochemistry, right?
And then it was molecular. And now it’s digital and it’s never gonna replace us. It’s gonna make us much more efficient and accurate. So I think
Aleks: It’s gonna help, it’s gonna change workflows. It’s gonna, and I’m obviously talking about the positive things, it’s gonna improve efficiency. [00:15:00] But you’re right, a lot of these questions are fear-based.
That comes back to change management and fear of change. The same discussion when I was promoting the Muse panel on social media was from the histotechnologist side.
Sarah: Yes.
Aleks: So yeah, they were basically like very protective of the specialty, asking, oh, is it gonna replace us? You do not need any education.
And there’s this discussion parallel to the same discussion that we’re having with AI. What’s gonna happen? And my take on that, those technologies, whichever that is, has a fantastic potential. But the application is a fraction of the potential that the technology has, and it’s usually bumpy, so it still requires the subject matter expert to guide it.
As long as it makes your life easier [00:16:00] and not more difficult, then I’m an enthusiast of that. And, but what I wanted to say, in addition to the tech and specifications, the technicians, Oh yeah. Something that I learned from Rao in a previous interview that I did with him at CAP and he was talking about it, that there is actually a shortage of histotechnicians.
Sarah: Yes.
Aleks: So, how are you gonna, and because of the shortage, there are less places to educate them. So there is no like mitigation strategy to educate more people to become technicians. And the job still needs to be done. So, how are we gonna do it? We have to solve it with technology. We have to solve it somehow.
Yeah. And Muse would be a candidate of a technology that could solve it. Then you’re gonna have new people who will have to learn this technology.
Sarah: And I think, the job of Histologist will, histotechnologists will evolve. And so there’ll be new activities that they do. So I, I think all of this, and it’s gonna happen over a long period of time. [00:17:00]
None of this is gonna happen rapidly. We’ll have time to adopt to it.
Aleks: It’s gonna be changing in parallel with the whole, like different way of doing pathology.
I don’t know how much their job changed with immunochemistry with molecular, but definitely the workflows changed because you have to treat tissue differently.
So they had to learn new things and so did we have to learn new things.